Privacy Policy

Information We Collect From Merchants

When a merchant installs or uses Velox Tri-Fit, we may collect store information including Shopify shop domain, shop ID, shop name, shop email, app installation status, app configuration, plan and entitlement status, product and product image data, usage events, support messages, and technical logs.

Information We Collect From Shoppers

When a shopper uses Velox Tri-Fit, we may process Shopify customer ID, customer email where available, uploaded personal photos, selected product images, generated DressMe and AnimateMe results, saved looks, product-gallery actions, ratings, sharing actions, and technical usage events.

How We Use The Information

We use this information only to provide and improve Velox Tri-Fit functionality, including virtual try-on, personal photo selection, DressMe and AnimateMe generation, saved looks, product-gallery publishing, sharing, add-to-cart flows, support, security, app performance, merchant analytics, billing, and abuse prevention.

We do not sell personal data.

AI-Generated Media

Velox Tri-Fit uses shopper-selected personal photos and product images to generate virtual try-on results. Generated results may be stored so the shopper can return to them, save them, publish them to the product gallery, rate them, share them, or remove them.

Data Sharing

We may share data with service providers that help us operate the app, including hosting, database, storage, image and video generation, monitoring, email, support, and security providers. These providers are used only to deliver the app and are not permitted to use the data for their own independent purposes.

Data Retention

We retain merchant installation and configuration data while the app is installed and for a limited period after uninstall where needed for security, billing, support, or legal reasons.

We retain shopper-uploaded photos, generated try-on results, saved looks, and ratings while needed to provide app features, unless the shopper or merchant requests deletion or removes the relevant content through available controls. Backup copies may remain for a limited period before being deleted in the normal backup cycle.

Security

We use HTTPS/TLS for data in transit and encryption at rest for production storage. Access to personal data is limited to authorized personnel and systems that need access to operate, support, secure, and improve the app.

Security Incident Response

We maintain a security incident response process to identify, contain, investigate, remediate, and document suspected security incidents involving Velox Tri-Fit systems or personal data.

If we determine that a personal data breach affects merchant or shopper data, we will notify affected merchants and, where required, relevant authorities without undue delay and in accordance with applicable law, Shopify requirements, and our contractual obligations. We will also take reasonable steps to preserve evidence, reduce further risk, and document corrective actions.

International Processing

Data may be processed in countries where Velox XR Limited or its service providers operate. Where required, we use appropriate safeguards for international data transfers.

Customer And Merchant Rights

Depending on applicable law, individuals may have rights to access, correct, delete, export, or restrict processing of their personal data. Merchants and shoppers can contact us to make a privacy request.